“This doesn't even feel real. You're telling me I don't have to answer 50 calls a day anymore AND this is what customers are gonna see? This is insane.”
— Marge A.
01
Brand Elevation
02
Smart Automation
03
Business Impact
Project Overview
The Hunt OC came to us with a website that was actively hurting their business. It was outdated, hard to navigate, and failed to showcase their 10,000 square feet of curated designer consignment. Worse, it didn't explain how consignment worked, forcing the owner Margaret to field 50+ calls daily answering the same questions while trying to run a busy showroom.
We rebuilt the entire digital experience from the ground up—transforming their online presence into a 24/7 employee that handles inquiries, showcases inventory, and converts browsers into buyers.
01 - Visual Overhaul
The Problem:
The old website was outdated and didn’t communicate what the business actually does. Visitors couldn’t understand the quality and scale of the showroom. Completely misrepresenting a business filled with high-end designer pieces.
What We Did:
Completely redesigned the website to match the luxury experience customers get in-store. Professional on-site photography, clean navigation, and visual storytelling that immediately communicates what makes The Hunt OC special.
Key Improvements:
∙ On-site photography showcasing the showroom’s upscale atmosphere
∙ Clean, luxury-focused design that reflects the quality of inventory
∙ Intuitive navigation that guides customers exactly where they need to go
∙ Mobile-optimized experience for customers browsing on-the-go
∙ Instagram feed integration for live updates on new arrivals
02 - Smart Automation
The Problem:
The website had a contact form, but it was outdated and missing critical fields for consignment submissions—especially image upload capability. This forced Margaret to handle 50+ phone calls per day answering the same basic questions about the consignment process. When the store got busy, unanswered calls meant missed opportunities and frustrated customers.
What We Did:
Built a custom consignment inquiry system that eliminated the endless phone calls. Customers can now submit detailed consignment requests with up to 5 images directly through the website—no phone tag required.
Key Improvements:
∙ Custom form with 5-image upload capability
∙ Automated inquiry management system
∙ 24-hour response promise clearly communicated
∙ Eliminated 90% of “how do I consign?” phone calls
∙ Full consignment process explanation on-site
03 - Time Freedom
The Problem:
Margaret was chained to her phone, constantly interrupted while trying to run the showroom. Hours wasted answering repetitive questions, missed calls during busy periods, and zero time to focus on what actually grows the business buying quality consignment inventory.
What We Did:
Freed Margaret from being chained to her phone. The website now handles customer questions, showcases inventory updates automatically via Instagram integration, and manages consignment inquiries giving her back 20+ hours per week to focus on running her business.
The Results:
∙ 70% increase in online engagement
∙ 90% reduction in inquiry phone calls
∙ Zero missed opportunities from busy store hours
∙ Automated customer education through clear website content
∙ Owner can focus on buying inventory and running the showroom instead of answering the same questions repeatedly
